Privacy Policy

1. Information We Collect

When you use Medvyx, we collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and gender provided during registration and intake.
• Health Information: Height, weight, BMI, medical conditions, current medications, allergies, and health goals submitted through our medical intake form.
• Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
• Usage Data: IP address, browser type, device information, pages visited, and interaction data collected automatically.
• Communication Data: Messages exchanged with our support and medical team through the platform.

2. How We Use Your Information

• To facilitate medical consultations and physician review of your health intake.
• To create and manage your personalized weight loss treatment plan.
• To process payments and manage your subscription.
• To ship prescribed medications to your address.
• To communicate with you about your treatment, orders, and account.
• To improve our platform, services, and user experience.
• To comply with legal and regulatory obligations.

3. How We Protect Your Information

We implement industry-standard security measures including 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive health data, strict access controls, and regular security audits. Your health information is handled in compliance with applicable healthcare privacy regulations.

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Licensed Physicians: Your health information is shared with reviewing doctors to evaluate your eligibility and create treatment plans.
• Pharmacy Partners: Necessary information for fulfilling prescriptions and shipping medications.
• Payment Processor (Stripe): Payment details for processing transactions.
• Legal Requirements: When required by law, regulation, or legal process.

5. Your Rights

You have the right to access, correct, or delete your personal information. You may request a copy of your data, update your profile, or close your account at any time by contacting us at support@medvyx.com. You can unsubscribe from marketing communications using the link in any email we send.

6. Cookies & Tracking

We use essential cookies for authentication and session management. We may use analytics cookies to understand how you use our platform. You can manage cookie preferences through your browser settings.

7. Data Retention

We retain your personal and health data for as long as your account is active and as required by applicable medical record-keeping laws. After account deletion, certain data may be retained for legal compliance purposes.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at support@medvyx.com.